- We didn't have HEAT or HOT WATER for three weeks. We had to call the energy company ourselves for an update, which we then had to relay to the office OURSELVES. Communication was slow and phone calls went unanswered on the situation. We were also not informed by management that this issue canceled our account with the energy company, and we were then surprised with an almost $300 'vacancy fee' bill from the complex.
- Our dishwasher flooded our apartment only a few weeks after moving in. Downstairs neighbor had to call the fire department due to emergency maintenance not answering. Maintenance eventually came to "fix it", said to just run it. We never used it for our dishes, as there was always a smelly, yellow backup of water on the bottom.
- Pool was almost always closed due to vandalism/theft, trash, or broken glass thrown into the pool or on the deck. Pool was once open for only four days before being closed until further notice.
- Washing machine broke twice and both times took TWO MONTHS to fix, with little to no updates, and no compensation for laundromat costs.
- People fixing broken cars in the parking lot, taking up multiple spaces at a time. Meanwhile, you have to pay monthly for parking or you could get towed!
- Would be given sudden written notice for apartment inspections. Around 5-10 notices in one year. Told to put away pets and remove everything from under every sink. Given a 8AM-5PM window of time for them to show up. Then, no one would, with no explanation. Then, another notice, and the same thing would happen!
- My car was broken into for the first time in my life living here. Management didn't care. Neighbors threatened us over an issue with a different resident. Cops always patrolling. "Security" does nothing.
I could go on, but I chose the most important things to mention. I've lived in apartments my entire life and have never had such a bad experience. I've lived in cities worse than Aurora. It's the neighborhood, the complex, and management negligence and apathy. I highly suggest that anyone move elsewhere.
